The safety and well-being of our employees and their families as well as you and your family is our top priority. Trust Company of the South, like many other businesses across our state and nation, is doing our part to stop the spread of the coronavirus (COVID-19), while remaining committed to providing exemplary service to our clients. As we shared with you previously, on March 17th we implemented a number of steps to protect our employees, our clients, and our communities, and from that day forward, have operated according to the guidelines of our pandemic response plan.
Phase 2 of North Carolina Governor Cooper’s reopening plan strongly encourages businesses to continue directing employees to telework, if possible. Further, the plan states non-essential travel and in-person meetings should be avoided. As a result, the steps implemented on March 17th will remain in place until we receive further guidance:
1. Our advisors, client services officers, and back-office personnel will be working remotely. Our Raleigh and Charlotte office locations will not be staffed on a full-time basis. Our Greensboro office will remain open, with a reduced staff. However, all business requests and transactions will be processed as would be expected under normal circumstances. Any member of our team can be reached at our usual phone numbers and email addresses. We will continue to be responsive to your requests and concerns, and do not anticipate any service disruptions.
2. All non-essential business travel remains suspended and only critical vendors may visit our offices. We will continue to meet with clients via telephone or video. If you have an in-person meeting or office visit scheduled with us, we will contact you to make arrangements to meet your needs while keeping the health and safety of all parties in mind.
3. We do not know how long these policies will last and will continue to closely monitor guidance from the North Carolina Department of Health and Human Services and the Center for Disease Control and Prevention. When these organizations deem it prudent to return to normal business practices, we will do so.
4. We will continue to update the Notices and Updates section of our website with our office hours and staffing as circumstances change.
These are challenging times. But we will work together, stay the course, and emerge stronger on the other side of this storm.
Please do not hesitate to reach out to any member of our team with any questions or concerns you may have.